Privacy Policy

  

Who we are

Our website address is: http://wesleychapellawn.com.

What personal data we collect and why we collect it:

WE DO NOT SHARE OUTSIDE OF DALE COMPLETE LANDSCAPING OR WESLEY CHAPEL  LAWN CARE SERVICE OR WESLEY CHAPEL MULCH AND LANDSCAPING AND PLANT  DEPOT ANY PROTECTED INFO. WE SHARE YOUR INFO TO OUR COMPANIES TO CREATE  EASE IN SERVICE OPTIONS AND PROMOTIONS. CONFIDENTIALITY IS OUR HIGHEST  PRIORITY AND DO NOT SPAM SUCH INFORMATION OTHER THEN TO PROMOTE OUR  PRODUCTS. BY ACCESSING THIS SITE OR PAGES YOU ARE ACCEPTING TO OUR  COOKIES AND PRIVACY POLICY.

What data breach procedures we have in place:

WE KEEP ALL DATA ON BACK UP HARD DRIVES NOT HOOKED IN.  ALL DATA KEPT ON SUCH DRIVES HAS BEEN CODED FOR SECURITY REASONS.EMAILS ARE KEPT ACTIVE SO TO BE ABLE TO REACH SUCH PERSONS IN CASE OF  … BUT THOSE ARE KEPT ON OUR SECURE GMAIL. AND IF YOU ARE A HACKER  READING THIS, PLEASE BE AWARE WE PAY FOR THE BEST SECURITY FROM GOOGLE  TO ENSURE OUR EMAILS ARE SECURE AT ALL TIMES. AND WE HAVE A MULTI STEP  PROCESS THAT CAN BE FLAGGED VERY EASILY. THE ONLY INFORMATION WE COLLECT  IS THAT OF WHICH IS GIVEN TO US BY YOU THE CLIENT AND WE KEEP SUCH  INFORMATION IN A TEARED SECURE SYSTEM. 

Restrictions Policy

 Dale Complete Landscaping/ Wesley Chapel Lawn Care Service restrictions or other information:  

  • ANYTHING PVC IN SUN WILL BECOME BRIDLE OVERTIME in FL. http://www.jmeagle.com/pdfs/Technical%20Bulletins/TB10SunlightEffectsonPVC.pdf
  • If gas hits $3 a gallon or above there will be a fuel charge attached to each monthly invoice or bill.
  • If exposed to sunlight cover  it up so that sun or UV does not have access to it. Watch for heat build  up. If it is a pipe or sprinklers break due to Dale Complete  Landscaping doing. We will fix this at no charge to you the client.
  • Please move gutter down spouts 5-8 inches off the ground to avoid ripping from line trimmer.
  • Please make sure lawn and  mowing area is clear of objects. If object ricochet and breaks  something. In most cases if we see something, will try to be proactive  and pick or move it out of way. This is just if we do not see object and  is destroyed due to hidden in grass or if ricochet like a base ball  and damages glass.
  • IF cable is not barred far  enough for edger to make an edge around a flower bed. Most TV internet  companies will redo for FREE if cut.
  • Your sod or grass if infected  with insect or animal or disease or heat damage or other issues that do  not pertain to Dale Complete Landscaping/ Wesley Chapel Lawn Care  Service equipment or employees.
  • Corners of all HOA (Home Owners Association) houses the  mortar will peel off and or show the white plastic. This is due to  repetitive wear and tear. We will do our best to avoid from happening  and we recommend keeping some spare paint for areas that get wear and  tear.
  • Same goes for the sides of the  house of HOA properties. As we line trim around your property 42 times  at the very least a year the paint will become worn down. We do tamper  the speeds to avoid this eventual wear and tear on property, but it does  happen.
  • If we notice the edges of  gardens being pushed or made to be larger area due to edger doing its  job will opt to edge bi weekly to allow for a crisp edge and tight.  Edges have tendency to be push further. To keep a nice edge line have to  cut close and over time pushes line. To keep line of edge if supervisor  decides to opt to do bi weekly edging. This would be the reason. This  bi weekly edging can happen in winter or summer. We want a clean look  but want to avoid trenches. We like a tight look.
  • If there is a hurricane or  tropical storm we will attempt to get everyone done, but there is a  chance we might not get to you due to conditions are not safe for our  crew or your yard. If we choose to skip mowing, but edge or line trim…  you are allowing us to make the decision so not to damage the yard. In  the same idea, there may be areas we skip in a storm due to over  saturation or the pond has covered the bank limiting us from reaching  below the water level. We will do our best and have at times line  trimmed entire properties, but there are those times when it just is  unsafe and those times we will make what call is necessary.
  • 0 refunds on landscaping or lawn mowing services.
  • Dale Complete Landscaping and  Wesley Chapel Lawn Care Service are not liable for bug or fungus or worm  or disease transfer or other to turf grass.
  • Dale Complete Landscaping and  Wesley Chapel Lawn Care Service are not liable for shrubbery insects or  weed spray death to shrub or plants.
  • Dale Complete Landscaping and  Wesley Chapel Lawn Care Service are not liable for faulty gate door  lock. We will before leaving shut the gate and make sure shut, but if  opens later after we leave or there is an issue with locking system we  just can’t be held liable.
  • Debris in yard becoming a  projectile and or what it hits. We have shields on our machines, but  when mowing a yard we can not see everything that is the grass or turf because we mow high. It is recommended that the resident picks up yard  prior to us being there. When we are coming is noted or can be found on  cover page of invoice.
  • Wesley Chapel  Lawn or Dale Complete Landscaping are not liable for weather related damage.
  • Wesley Chapel Lawn or Dale  Complete Landscaping are not liable for ruts in yard. Ruts not liable  for: mud or grass ruts caused by machines due to area is wet. This is a  weather related issue or drainage issue.
  • Wesley Chapel Lawn or Dale Complete Landscaping are not liable for weeds in flowerbeds.
  • Wesley Chapel Lawn or Dale Complete Landscaping are not liable for mud or grass splatter caused by a  line trimmer or mower or an edger caused by weather conditions or plant  conditions.
  • Wesley Chapel Lawn or Dale Complete Landscaping are not liable for transfer from property to  property weeds or grass or any kind of seed born plant or grass.
  • Wesley Chapel Lawn or Dale Complete Landscaping are not liable for transfer from property to property any fungus or bug.
  • Wesley Chapel Lawn or Dale Complete Landscaping is not liable for transfer from that may be on tires of machines.
  • Wesley Chapel Lawn or Dale Complete Landscaping will try to cut every grass sprigs or grass, but  some grass sprigs my not have been cut. Our blades are sharp, but some  times may need more times to be gone over. If you feel like it is not  cutting all may opt to add more add-on to your package.
  • If we spray with your weed  killer. Wesley Chapel Lawn Care Service can not be held responsible or  have to replace that of killed plant life including grass due to our  spraying or your spraying of material.
  • On rainy weeks Wesley Chapel is limited on time and may not be able to talk while at property.
  • Wesley Chapel Lawn Care Service and Dale Complete Landscaping care have a substantial liability insurance and have waived our workers comp, but will sign stating the client is not liable.
  • Each basic package price will  increase per every two years. We want to be up front about price  increases as to why we are stating here. We state that the prices start  at $85 depending on conditions and other when your first welcome letter  is sent to you. There is an every 2 year increase to your lawn care  package of either $40 or $10 or $5 and Wesley Chapel Lawn Care Service  has the right to pick the amounts in which your package will increase.  The price increase is to cover new costs associated with running Wesley  Chapel Lawn Care Service and other new company expenses. It allows us to  adjust for new or added obstacles in which we have to go around or just  allows us to adjust to new expenditures. Most of time is only a $5  raise, but can be higher for reasons left up to Wesley Chapel Lawn Care  Service.
  • Prices may change at random to or if vendor or employment costs go up our prices will go up. 
  • If you are late and we have to contact creditors, you will have to pay their fees and your late fee as well as accumulated full payment of what is due. 
  • We will always do our absolute best to avoid issues. They do happen.  In most cases, we as a company will fix before client even knows we damaged it. We Will include client as we fix the issue, but some times if an issue arises and not aware you the client must contact us and give us time to fix it. 
  •  It is not our fault for weather or us mowing after sprinklers or rain on your property. Days are stated on this website.  
  • Ruts due to water issues are not our fault. If sprinklers are running or weather  hits on day we are supposed to be there, we are not responsible for any  damage to lawn due to wet areas. We will do our best to make sure that  we are professional, but ruts may develop due to amount of water on  property. If you do not want us to mow after rain, please let us know. 
  • We work for you and any time you do not want us to mow, you need to tell us, because until  told otherwise we are there to do a job. 
  • Sometimes it is too wet and  will have to do only edging or line trimming till lot or property dry up. So, once again, if it rains, or you run sprinklers on the day of  service and you want it cut. 
  • We are not liable for marks or ruts because  you want us to cut it.   
  • ™ Wesley Chapel Lawn Care Service 2058